Cocktailbro FAQs

GENERAL

Who is Cocktailbro?
We started this site because we got frustrated with having to buy craft cocktail mixers individually from each brands website. Our vision is to carry the best craft cocktail mixers and chocolate in one store! We want our customers to have the best at-home experience possible.

Cocktailbro is located in Northern California but our inventory ships from Houston, TX.

Check out our ‘About Us’ page to learn more.

Where are the cocktail brands on Cocktailbro crafted?
All of our craft cocktail brands are made in the U.S. Our chocolate is generally from the US or Europe. Each product is made with natural flavors, quality ingredients and no fake sweeteners.

What is the Cocktailbro Satisfaction Guarantee?

Your satisfaction is always 100% GUARANTEED at Cocktailbro.

Our vision at Cocktailbro is for you to have the best experience ever. If you’re not totally satisfied with any product for any reason, we'll do what it takes to make things right by offering a refund on that product (one unit only per product). 

Do you accept credit card/debit card payments? Can I use PayPal, Google Pay or Apple Pay to make a payment?
Yes and Yes. We accept all major credit cards, PayPal, Google Pay and Apple Pay.

Is my credit or debit card payment secure?
Yes, we use Shop Pay by Shopify to process your payment which means everything is encrypted and it is trusted by millions of businesses and customers worldwide. Shop Pay also remembers your details for easier checkout next time.

PRODUCTS

Where are the nutrition facts and ingredients for each of your products?
Please consult each individual product page for a detailed breakdown of nutritional information.

SHIPPING

What are your shipping options?
We offer Free Standard Ground on all orders over $45 or flat-rate Standard Ground for $11.95 on orders under $45 (within the contiguous U.S.). You can also choose expedited shipping during check out. Orders over $100 will receive free expedited shipping.

Read our complete ‘Shipping Policy’ for more information. We only ship within the U.S.

Will I receive tracking information for my order?
Yes, once your order has shipped you will receive an email and/or SMS updates with the latest tracking information for your order.

When will I receive my order?
Depending on the type of shipping level you choose, you can expect your order with 2-7 days, once shipped. In most cases, orders will ship within one business day.

NOTE: Holidays can impact shipping lead time consistency so please check your tracking information for the most up-to-date status. 

Where do your orders ship from?
Orders ship from our warehouse in Houston, TX. 

Why does my tracking information say my package was already delivered?

Due to the sheer volume of orders that UPS handles every year, sometimes UPS tracking numbers are “recycled” and will initially show a delivery date from a previous order. However, once the package starts movement, the tracking should update with the accurate information. You can click “view details’ to see the latest information on your package. We’re sorry for any confusion!

What is the Cocktailbro.com return policy?
Unfortunately, we do not accept returns or refunds except in cases where your product is damaged, defective or incorrect.

Review our ‘Return and Refund Policy’ for more details.

What if I have a problem with my order?
Contact us at orders@cocktailbro.com to let us know if your product is damaged. We may ask you to send pictures. You can choose to receive a replacement order or to be issued a refund. 

 

Last Updated: 11/1/23